Maintenance

If you have any maintenance issues, please contact the office by phone, email, text or submit a work order by logging into your account.

The best way to notify us of work orders/maintenance issues especially if it is after hours is to submit them online through the resident portal.

• Maintenance issues submitted after 5:00 p.m. will be handled the following day 
• If you have a maintenance issue arise over the weekend, it should be submitted online. 
• Office landline and cell are not answered or checked after 5pm or over the weekend.   
• Lock outs that occur after 5:00p.m or over the weekend will be required to pay $20 cash to the person who comes to let you in. If you do not have cash on hand, it will be charged to your account.  We strongly suggest hiding a key or giving a spare to a family member or trusted friend in case of losing a key or locking yourself out of the house. 
• Office management and maintenance will prioritize maintenance requests and will attend to those we deem necessary as soon as we are able.   
• If a third party service provider does the repair, we will contact the service provider and they will come as soon as they are available to make the repair.  For example, heating and air issues are repaired by a third party service provider.  
• HVAC issues will be sent to OUR trusted and contracted HVAC provider.  HVAC issues submitted after 7:00p.m will be sent the next day.  Our HVAC provider does work on the weekends but is not guaranteed same day fix. 
• No tenant is authorized to contact any other service provider for ANY maintenance issues unless approved by management.  If a tenant has someone else repair anything and is not approved by management, it will not be credited towards your account. 
• If a work order is caused by tenants or guest, your account will be charged for the repairs (labor and materials) and must be paid within 10 days of work completed.